Training and Assessment Strategy-AUR20520 Certificate II in Automotive Servicing Technology PUA aggressive or abusive customers SIRXSLS002

aggressive or abusive customers SIRXSLS002 Follow point-of-sale procedures SIRXIND002 Organise and maintain the store environment SIRRRTF001 Balance and secure point-of-sale terminal SIRXSLS001 Sell to the retail customer SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPWIN2003 Conduct sensory evaluation of wine SITXCCS003 Interact with customers FBPCDS2001 Conduct a standard product tasting FBPCDS2003 Sell cellar door products and services SITHFAB002 Provide responsible service of alcohol * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units ICTICT418 Contribute to copyright

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD101 Use basic drawing techniques CUAPPR101 Use ideas and techniques to develop creative work Elective Units BSBCMM101 Apply basic communication skills BSBCRT101 Apply critical thinking techniques BSBITU101 Operate a personal computer * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-AUR20520 Certificate II in Automotive Servicing Technology PUA aggressive or abusive customers SIRXSLS002You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.